Open Rooms Concierge

Open Rooms Concierge takes the understanding of user friendly website design to the logical next step. The information your checked in guest is looking for can be entirely different from the content you have on your full site so why not adapt to their location?

What does my Concierge site do?

Concierge allows you to publish a website dedicated to showing in house services and products and highlight events and promotions and maximise secondary in-house spends via a site only visible to those staying with you.

As well as providing the online equivalent of your Guest Room Folder (that so often simply sits static on the desk) you can move to being as dynamic as you wish.

Quickly manage up to date information on a daily basis promoting spa and tee times, or restaurant offers and menu specials, promotions at the bar, big screen sports or live entertainment and even link to what's going on around your location tonight via a points of interest Google Map.

Everything we talk about is aimed at reducing friction for your guest.

An adaptive Concierge site takes that to an entirely logical next level. Your guest can be offered the Concierge version automatically at WiFi sign in, with a direct link from the hotel website or via direct communications such as a check in email, a link at time of their online booking confirmation or hotels can promote the site on in-house promotional materials with URL or QR codes.

Your Open Rooms Concierge content is all yours.

As the Concierge site is fully content managed your site can contain whatever you want it to. You control navigation and pages completely leaving you to change your whole site content whenever you need to.

Here’s just some ideas.

  • Standard hotel info for dining times, check in and check out, room service menus and other general information.

  • Special offers in in-house restaurants, bars or leisure and resort facilities.

  • Equally highlight current offers with nearby wining, dining and entertainment partners.

  • External events and recommended places to visit via a Google Map with Points of Interest

  • Quick concierge guest links to taxi companies, airport and travel information and other useful services.

  • Image galleries

Open Rooms Concierge is managed using the full Content and Destination Management System all of our sites use, is controlled by the same interface and is updateable via mobile and tablet as well as desktop.

Open Rooms Concierge can also be provided quickly for properties as a stand-alone product for hotels with a simple link to a sub domain name. The turnaround time for a Concierge site is as little as two weeks from contract to publishing.

Responsive is no longer enough; you need to think adaptive. Start building your Concierge strategy with Open Rooms XV now.

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